Return & Exchange

Please note that we have a strict policy regarding returns and refunds. We do not accept returns or offer refunds for any products purchased from us (Cotton Curio).

We encourage you to review product details and size charts before ordering. Our team is here to assist you for the best fit and satisfaction.

Exchanges may be possible, subject to product availability. However, we can't guarantee specific sizes or colors for exchange. If items are unavailable, refunds will not be provided.

Your understanding and cooperation regarding our policy are appreciated. Contact us with any questions or concerns.

 

1st step involved in exchange is to reach out to us at support@cottoncurio.com

 

Exchange

Our policy lasts 3 days. The exchange request should be placed within 3 days of delivery. If 3 days have gone by since the delivery time, unfortunately, we can’t offer you an exchange. But please reach out to our team at support@cottoncurio.com

To be eligible for an exchange, the item must be unused, in its original condition, and include the original packaging, invoices, and price tags.

Additional non-returnable/exchangeable items:

  • Gift cards
  • Discounted and Sale Products
  • Innerwear, Sleepwear, and Lingerie
  • Exchanged Items

To complete your exchange, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Regrettably, we do not provide returns or refunds. 

 

Sale items (if applicable)

Exchanges are only applicable for regular priced items; unfortunately, sale items cannot be exchanged or returned

 

Exchanges (if applicable)

If you need to exchange a product for any valid reason, send us an email at support@cottoncurio.com and courier your item to Cotton Curio, 3, Achrol House, Jacob Road, Civil Lines, Jaipur - Rajasthan, India 302006, Mobile: +91 6350442638

Let us know if you require a reverse pickup, and we'll arrange it for you. Upon return, we will issue a credit note deducting Rs. 190 against reverse pickup from the total paid amount, which can be utilized for future orders. Shipping and COD charges are Non-Refundable. 

Please ensure that your full name and mobile number are clearly mentioned on the package. This will help us to accurately identify and process your order. Thank you for your attention to this matter.

 

Shipping

To initiate an exchange, please send your product to the following address: Cotton Curio, 3, Achrol House, Jacob Road, Civil Lines, Jaipur - Rajasthan, India 302006.

Kindly note that you will be responsible for covering the shipping costs associated with returning the item. These shipping costs are non-refundable.

The time it takes for the exchanged product to reach you may vary depending on your location. For a smoother process, we recommend using a trackable shipping service or opting for shipping insurance. Please be aware that we cannot guarantee receipt of your returned item.

Let us know if you require a reverse pickup, and we'll arrange it for you. Upon return, we will issue a credit note deducting Rs. 190 against reverse pickup from the total paid amount, which can be utilized for future orders.


Thank you for your cooperation and understanding throughout this exchange process.

 

Credit Note:

Please be advised that while we generally do not accept returns or provide refunds, we understand that there may be situations where the specific item you require is currently out of stock. In such cases, we will be happy to offer a credit note in the form of a discount code that can be used towards future purchases.

This credit note will serve as a voucher and can be redeemed by applying the provided discount code during the checkout process. It will enable you to enjoy a discount on your next purchase with us once the desired item is back in stock.

 

PLEASE NOTE: We do not accept returns and make refunds if you do not like any product, we can only either exchange or give credit note against it.

 

For any further query related to exchange & shipping please contact us at: -

Cotton Curio

3, Achrol House, Jacob Road

Civil Lines Jaipur-302006

Rajasthan, India

Phone No: - 0141-4037547

Mobile No: - +91 6350442638

Email: - support@cottoncurio.com