Return & Exchange

Please note that we have a strict policy regarding returns and refunds. We do not accept returns or offer refunds for any products purchased from us (Cotton Curio).

We encourage you to carefully review the product details and size charts before placing your order. Our customer support team is available to assist you with any questions you may have. It is important to ensure the best fit and satisfaction with your purchase. At Cotton Curio, we take pride in creating garments of exceptional quality, crafted with meticulous care and attention to detail. We appreciate your understanding and cooperation regarding this policy.


However, we understand that there may be instances where customers would like to exchange their items for a different size or color. In such cases, exchanges will be considered based on the availability of the desired products once we receive the exchange shipment. Please be aware that we cannot guarantee the availability of specific sizes or colors for exchange. If the requested items are not available, we regret to inform you that refund claims will not be entertained. 


We appreciate your understanding and cooperation regarding our return and exchange policy. If you have any further questions or concerns, please feel free to contact us.

 

1st step involved in exchange is to reach out to us at cottoncurio.cc@gmail.com

 

Exchange

Our policy lasts 10 days. The exchange request should be placed within 10 days of delivery. If 10 days have gone by since the delivery time, unfortunately, we can’t offer you an exchange. But please reach out to our team at cottoncurio.cc@gmail.com

To be eligible for an exchange, the item must be unused, in its original condition, and include the original packaging, invoices, and price tags.

Additional non-returnable/exchangeable items:

  • Gift cards
  • Discounted and Sale Products
  • Innerwear, Sleepwear, and Lingerie.

To complete your exchange, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Regrettably, we do not provide returns or refunds. 

 

Sale items (if applicable)

Exchanges are only applicable for regular priced items; unfortunately, sale items cannot be exchanged.

 

Exchanges (if applicable)

If you need to exchange a product for any valid reason, send us an email at cottoncurio.cc@gmail.com and courier your item to Cotton Curio, 3, Achrol House, Jacob Road, Civil Lines, Jaipur - Rajasthan, India 302006, Mobile: +91 7891713008

Let us know if you require a reverse pickup, and we'll arrange it for you. Upon return, we will issue a credit note deducting Rs. 190 against reverse pickup from the total paid amount, which can be utilized for future orders.

Please ensure that your full name and mobile number are clearly mentioned on the package. This will help us to accurately identify and process your order. Thank you for your attention to this matter.

 

Shipping

To initiate an exchange, please send your product to the following address: Cotton Curio, 3, Achrol House, Jacob Road, Civil Lines, Jaipur - Rajasthan, India 302006.

Kindly note that you will be responsible for covering the shipping costs associated with returning the item. These shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the refund amount.

The time it takes for the exchanged product to reach you may vary depending on your location. For a smoother process, we recommend using a trackable shipping service or opting for shipping insurance. Please be aware that we cannot guarantee receipt of your returned item.

Let us know if you require a reverse pickup, and we'll arrange it for you. Upon return, we will issue a credit note deducting Rs. 190 against reverse pickup from the total paid amount, which can be utilized for future orders.


Thank you for your cooperation and understanding throughout this exchange process.

 

Credit Note:

Please be advised that while we generally do not accept returns or provide refunds, we understand that there may be situations where the specific item you require is currently out of stock. In such cases, we will be happy to offer a credit note in the form of a discount code that can be used towards future purchases.

This credit note will serve as a voucher and can be redeemed by applying the provided discount code during the checkout process. It will enable you to enjoy a discount on your next purchase with us once the desired item is back in stock.

 

PLEASE NOTE: We do not accept returns and make refunds if you do not like any product, we can only either exchange or give credit note against it.

 

For any further query related to exchange & shipping please contact us at: -

Cotton Curio

3, Achrol House, Jacob Road

Civil Lines Jaipur-302006

Rajasthan, India

Phone No: - 0141-4037547

Mobile No: - +91 6350442638

Email: - cottoncurio.cc@gmail.com